Shipping, Exchanges and Returns

1. Shipping Information

At AIM Jewellery, we offer different shipping methods depending on the destination and the products selected.

Available shipping methods, their respective costs and estimated delivery times are displayed at checkout, before the order is completed.

2. Shipping Methods, Costs and Delivery Times

Portugal

Standard Shipping

• Estimated delivery time: 3 to 5 business days;

• Cost: €3.95.

Express Shipping

• Estimated delivery time: 2 business days;

• Cost: €11.00.

For express shipping to be processed on the same business day, the order and its payment must be confirmed by 4:00 PM (mainland Portugal time).

Orders received after this time may be processed on the following business day.

European Union

• Shipping cost: €20.00;

• Estimated delivery time: 5 to 8 business days, depending on the destination country.

Countries Outside the European Union

We currently ship to Canada, the United States, the United Kingdom and Switzerland.

Orders delivered to these countries are subject to a flat shipping fee of €70.00, which is automatically added to the order total at checkout.

• Estimated delivery time: 5 to 8 business days;

• Cost: €70.00.

Orders shipped to countries outside the European Union may be subject to customs duties, import taxes or other charges imposed by the authorities in the destination country. Unless expressly stated otherwise at checkout, these charges are not included in the order price or shipping costs and are the responsibility of the customer.

For the purposes of the delivery estimates provided, business days are Monday to Friday, excluding public holidays.

3. Personalised or Engraved Items

Orders containing personalised, modified or engraved items may require an additional 3 to 4 business days for preparation.

These items are shipped using the standard shipping method, unless otherwise indicated at checkout.

4. Delivery Locations

We currently do not deliver to PO boxes.

Customers are responsible for providing a complete, accurate delivery address that is accessible to the shipping carrier.

5. Delivery Delays

Delivery times are estimates and may be affected by external factors, including periods of high demand, public holidays, strikes, weather conditions, customs procedures or delays caused by shipping carriers.

Whenever possible, we will inform customers of any significant delays of which we become aware.

6. Receiving Your Order

Customers should check the condition of the packaging upon delivery.

If the packaging shows visible signs of damage, or if any items are missing, damaged or incorrect, please contact us as soon as possible at hello@aimjewellery.pt.

To help us assess the issue, please provide your order number and, whenever possible, photographs of the packaging and the item.

7. Exchanges and Returns

Without prejudice to the statutory right of withdrawal applicable to consumers, AIM Jewellery allows eligible items to be returned within 30 days of receipt.

To be eligible for a return, the item must:

• Show no signs of use;

• Be intact and in perfect condition;

• Be returned with its original packaging and accessories, where applicable;

• Not have been personalised, engraved or modified at the customer's request.

Before returning any item, we recommend contacting our customer support team at hello@aimjewellery.pt.

8. Return Shipping Costs

Return shipping costs are borne by the customer, except where the item is defective, damaged, not in conformity with the contract, or was sent in error by AIM Jewellery.

We recommend using a tracked shipping service, as we cannot accept responsibility for returns lost in transit.

9. Items Not Eligible for Return

Except in cases of defects or lack of conformity, exchanges or returns are not accepted for:

• Personalised items;

• Engraved items;

• Items modified at the customer's request;

• Items showing signs of use, damage or alteration;

• Items without their original packaging or accessories, where these are required.

10. Return Address

Goris, Lda.
Rua Combatentes da Grande Guerra, n.º 154, 2.º Esq. – Sala 2
4420-091 Gondomar
Portugal

11. Refunds

Once returned items have been received and inspected, the customer will be informed whether the return has been accepted.

Where a refund is due, it will be issued using the same payment method used for the original purchase, within the applicable statutory period.

AIM Jewellery may withhold the refund until the returned items have been received or proof of their return shipment has been provided.

Additional costs resulting from the customer's choice of a delivery method more expensive than standard shipping may not be refunded.

12. Defective or Non-Conforming Items

If you receive a defective, damaged or incorrect item, please contact us at hello@aimjewellery.pt.

Please provide your order number, describe the issue and, whenever possible, include photographs.

In these circumstances, all applicable statutory consumer rights remain fully protected.

13. Contact Information

For any questions regarding shipping, deliveries, exchanges or returns:

AIM Jewellery
Email: hello@aimjewellery.pt

Last updated: September 2026.